The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Commence credit card application process
|
|
Provide client with information on credit cards, including their benefits, usage, terms and conditions, and explain benefits and uses of relevant cards to ensure appropriate match with their needs Completed |
Evidence:
|
Answer queries about terms, conditions and costs fully and clearly to ensure clients are appropriately informed Completed |
Evidence:
|
Gather information from client as required and use standard procedures to support application for credit card Completed |
Evidence:
|
Check and process credit card applications
|
|
Check information provided in accordance with standard procedures for authenticity, accuracy and completeness Completed |
Evidence:
|
Conduct credit scoring using standard systems and procedures to ascertain credit worthiness and determine client suitability for product Completed |
Evidence:
|
Complete and process application in accordance with standard procedures and notify client of approval or disapproval of their application Completed |
Evidence:
|
Use standard procedures to issue client with credit cards despatched to branch for collection by authorised person or cardholder, or sent by mail Completed |
Evidence:
|
Process card transaction
|
|
Consult or refer to other personnel to determine if further details are required Completed |
Evidence:
|
Process card transactions in accordance with organisational card security policy and procedures Completed |
Evidence:
|
Process complaints and enquiries in accordance with industry codes of conduct for captured and hot listed cards Completed |
Evidence:
|
Administer card database
|
|
Administer card database in accordance with organisational policy and procedures Completed |
Evidence:
|
Identify and process duplicate transactions and charge-backs according to organisational policy and procedures Completed |
Evidence:
|
Check card security procedures to ensure appropriate procedures are in place Completed |
Evidence:
|